Arriving at the Lodge

Check-in is strictly from 2pm (till 8:00pm). Guests will not be able to check-in any earlier or later (unless pre-arranged - subject to availability). After 3:00pm check-in at the Saloon Bar.

Please Note: IF YOU ARE UNWELL PLEASE DO NOT VISIT THE LODGE. We value & care about our Guests and Staff!

Power supply - portable fridges

Point Stuart Wilderness Lodge runs on self generated diesel power, which is in operation 24 hours a day. To avoid overload to our power system, portable fridge/freezers are not permitted (excluding Campground guests). All rooms are equipped with a small fridge. There is also a freezer available for guest use.

Waste - glass bottles

The remote nature of the Lodge requires us to handle our own rubbish removal. To reduce landfill on the property we do not permit guests to bring any BYO beer bottles (stubbies) to the Lodge. – CANS ONLY. A limited selection of bottled beer is available at our Saloon bar. If guests bring glass bottles (stubbies) to the Lodge, they must take all glass bottles with them when they leave. Charges apply for any glass bottles left behind.

Supplies

Very basic groceries are available for purchase from the Lodge. Medical supplies are not available. Gas & fuel is not available.

Drones

Personal drones are not permitted to be used/flown at Point Stuart Wilderness Lodge unless permission is granted by management.

Pets

The caravan & camping area ONLY is pet friendly. Maximum of 2 pets are permitted with any booking & at managements discretion. Pets must be declared at time of booking & on arrival. A full pet policy is issued on arrival. Pets are not permitted with any accommodation booking.

Cancellation Policy

  • Cancellation must be notified in writing. Cancellations will not be accepted unless received in writing.

  • Cancellation within 14 days of arrival date - full charges for accommodation & tours booked.

  • No Show - full charges for accommodation & tours booked.

  • Any Deposit paid is non refundable (apart from eligible refunds as mentioned below).

  • If cancelled outside 14 days of arrival date, the deposit can be transferred to a later date within the Lodge’s current seasonal calendar year only.

  • Where multiple bookings/rooms are in place, the deposit for any cancelled room cannot be transferred to an existing booking.

  • If deposits are not paid within by the requested date the held booking will be withdrawn.

  • Early departure – no refunds will be issued for accommodation, camping and tours booked, or for inclement weather if you decide to leave early.

  • Arriving with un-notified additional guests or pets may force cancellation of your booking/stay.

  • Point Stuart Wilderness Lodge recommends the appropriate travel insurance is taken out encase of illness (&) or sudden cancellation. No refunds for illness (including COVID).

  • Point Stuart Wilderness Lodge reserve the right to cancel any reservation, tours/safaris and/or accommodation at any time without prior notice.

    Refund Information / Eligible Refunds

  • Deposit / payment will be refunded or can be transferred in an event of an immediate threat of a named cyclone & or government declared road closures that prevent access to Point Stuart Wilderness Lodge.

  • Deposit / payment will be refunded or can be transferred if travel restrictions prevent travel to the Northern Territory.

  • Deposit / payment for accommodation & tours booked that are forced to be cancelled by Point Stuart Wilderness Lodge due to unforeseen circumstances will be refunded.

  • Note: A 10% Refund administration fees applies to all eligible refunds.

  • Note: EFTPOS Card Surcharge is not refundable.